Last updated: 1 July 2026

This Privacy Policy explains how Top Wash Orange collects, uses, stores, and discloses personal information.

Business details
Business name: Top Wash Orange
Address: 65 Summer Street, Orange, 2800
Email: info@topwashorange.com.au
Phone: 0477 740 911

By using our website, contacting us, visiting our locations, joining our Wash Club, making a booking, making a payment, or using our services, you agree to the handling of your personal information as described in this Privacy Policy.

1.1 We respect your privacy and are committed to handling personal information responsibly.

1.2 This Privacy Policy applies to personal information we collect through:

a. our website;
b. online forms;
c. Wash Club signup and membership systems;
d. bookings, purchases, and enquiries;
e. payment systems;
f. email, SMS, phone, and social media communications;
g. number plate recognition, RFID, barcode, QR code, app, or membership identification systems;
h. CCTV or security systems at our locations;
i. your use of our car wash services.

1.3 This Privacy Policy should be read together with our Terms of Use and Wash Club Terms and Conditions.

2.1 The types of personal information we may collect include:

a. name;
b. email address;
c. phone number;
d. billing address;
e. vehicle details, including make, model, colour, and number plate;
f. Wash Club membership details;
g. booking details;
h. payment and transaction details;
i. wash usage history;
j. account login details;
k. communications with us;
l. feedback, reviews, complaints, and customer service records;
m. CCTV footage or images captured at our sites;
n. website usage information, such as IP address, device information, browser type, pages viewed, and interaction data.

2.2 We may also collect information about your nominated vehicle, membership identifier, wash frequency, and access history to operate the Wash Club and prevent misuse.

2.3 We do not usually collect sensitive information, such as health information, unless it is reasonably necessary and you provide it to us voluntarily.

3.1 We may collect personal information when you:

a. visit our website;
b. complete an online form;
c. contact us by phone, email, SMS, social media, or in person;
d. make a booking;
e. buy a service or product;
f. join or use the Wash Club;
g. update your account or vehicle details;
h. enter one of our car wash locations;
i. participate in a promotion, competition, survey, or feedback request;
j. subscribe to marketing communications;
k. interact with our online advertising or social media pages.

3.2 We may collect personal information directly from you or automatically through our website, booking system, membership system, payment provider, CCTV, number plate recognition, RFID, barcode, QR code, app, or other operational systems.

3.3 Where practical, we collect personal information directly from you.

4.1 We collect and use personal information to:

a. provide our car wash services;
b. process bookings, purchases, and payments;
c. create and manage Wash Club memberships;
d. identify nominated vehicles;
e. verify membership access;
f. prevent fraud, misuse, or unauthorised sharing of memberships;
g. communicate with you about your account, membership, booking, payment, or enquiry;
h. send service updates, receipts, reminders, and administrative messages;
i. respond to questions, complaints, damage reports, or customer service requests;
j. operate, maintain, and improve our website, services, locations, and equipment;
k. manage safety and security at our locations;
l. comply with legal, insurance, accounting, tax, and regulatory obligations;
m. conduct marketing, promotions, and customer feedback activities where permitted by law.

4.2 If you do not provide certain personal information, we may not be able to provide services, process your payment, create a membership, verify your vehicle, respond to your enquiry, or allow access to Wash Club benefits.

5.1 If you join the Wash Club, we may collect and use your vehicle details, number plate, membership ID, RFID tag, barcode, QR code, app profile, or other identifier to manage your membership.

5.2 We may record when your membership is used, which location was used, and which nominated vehicle accessed the service.

5.3 We use this information to provide membership benefits, apply fair use rules, prevent misuse, manage billing, and maintain service records.

5.4 If we use number plate recognition or similar technology, we use it to identify nominated vehicles, verify membership access, record wash usage, and help operate our sites safely and efficiently.

6.1 Payments may be processed by a third-party payment provider.

6.2 We may collect transaction records, payment status, billing details, and limited payment information.

6.3 We do not store your full card details unless expressly stated. Full card details may be collected, stored, tokenised, or processed by our payment provider.

6.4 Payment providers may handle your personal information under their own terms and privacy policies.

7.1 CCTV or security cameras may operate at our car wash locations.

7.2 CCTV may collect images, video footage, vehicle details, number plates, and activity at our sites.

7.3 We use CCTV for safety, security, incident review, theft prevention, equipment protection, dispute resolution, insurance purposes, and law enforcement assistance where appropriate.

7.4 CCTV footage may be disclosed to insurers, legal advisers, law enforcement, regulators, or other parties where reasonably necessary or required by law.

8.1 Our website may use cookies, pixels, analytics tools, and similar technologies.

8.2 These technologies may collect information such as your IP address, device type, browser type, pages viewed, referral source, approximate location, and interactions with our website.

8.3 We use this information to operate the website, understand website performance, improve user experience, measure advertising effectiveness, and protect website security.

8.4 You can usually adjust your browser settings to block or delete cookies. Some parts of the website may not work properly if cookies are disabled.

9.1 We may send you marketing communications about our services, promotions, Wash Club offers, discounts, competitions, or updates where permitted by law.

9.2 We may send marketing by email, SMS, phone, social media, online advertising, or other channels.

9.3 You may unsubscribe from marketing communications at any time by using the unsubscribe link, replying “STOP” where available, or contacting us.

9.4 Unsubscribing from marketing does not stop service-related communications, such as payment notices, membership updates, booking confirmations, receipts, safety notices, or changes to terms.

10.1 We may disclose personal information to:

a. payment processors;
b. booking, membership, CRM, SMS, email, website, and IT providers;
c. cloud hosting and data storage providers;
d. marketing, analytics, and advertising providers;
e. accountants, lawyers, insurers, and professional advisers;
f. equipment, maintenance, and technology providers;
g. debt recovery providers, where lawful and necessary;
h. law enforcement, regulators, courts, tribunals, or government agencies where required or permitted by law;
i. another business if we sell, transfer, restructure, or merge all or part of our business.

10.2 We do not sell your personal information to third parties.

10.3 We may disclose personal information where reasonably necessary to investigate incidents, respond to complaints, protect safety, prevent fraud, enforce terms, or comply with legal obligations.

11.1 Some of our service providers may store or process information outside Australia.

11.2 The countries where information may be stored or processed will depend on the systems and providers we use from time to time.

11.3 Where practical, we take reasonable steps to use reputable providers and protect personal information handled by those providers.

12.1 We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure.

12.2 Security measures may include access controls, passwords, secure systems, staff training, provider due diligence, data backups, and secure payment processing.

12.3 No method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security.

13.1 We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

13.2 We may retain information for legal, accounting, tax, insurance, dispute resolution, fraud prevention, safety, and business record purposes.

13.3 When information is no longer required, we will take reasonable steps to destroy it or de-identify it, unless we are required or permitted by law to keep it.

14.1 You may request access to personal information we hold about you.

14.2 You may ask us to correct personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

14.3 We may need to verify your identity before responding to an access or correction request.

14.4 We will respond to requests within a reasonable time.

14.5 In some cases, we may refuse access or correction where permitted by law. If we do, we will explain why, where reasonable.

15.1 If you have a privacy complaint, contact us using the details below:

Top Wash Orange
Email: info@topwashorange.com.au
Phone: 0477 740 911
Address: 65 Summer Street, Orange, 2800

15.2 Please include your name, contact details, and a clear description of your concern.

15.3 We will review your complaint and respond within a reasonable time.

15.4 If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

16.1 If we become aware of a data breach involving personal information, we will take reasonable steps to contain, assess, and respond to the breach.

16.2 Where the Privacy Act applies and a data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner where required by law.

17.1 Our website and services are not directed at children.

17.2 We do not knowingly collect personal information from children without appropriate consent.

17.3 If you believe a child has provided us with personal information, please contact us.

18.1 We may update this Privacy Policy from time to time.

18.2 The updated version will be posted on our website with the updated “Last updated” date.

18.3 Your continued use of our website, memberships, or services after the updated Privacy Policy is posted means you acknowledge the updated policy.

For privacy questions, access requests, correction requests, or complaints, contact:

Top Wash Orange
Email: info@topwashorange.com.au
Phone: 0477 740 911
Address: 65 Summer Street, Orange, 2800