Last updated: 1 July 2026

These Terms of Use apply to your use of this website, operated by Top Wash Orange.

By accessing or using this website, you agree to these Terms of Use. If you do not agree, you should not use this website.

1.1 This website provides information about our car wash services, locations, pricing, promotions, Wash Club memberships, contact options, and other services we may offer from time to time.

1.2 Website content is provided for general information only. While we try to keep information accurate and up to date, we do not guarantee that all information on the website is complete, current, or free from errors.

1.3 Prices, service descriptions, opening hours, promotions, and availability may change from time to time.

2.1 These Terms of Use apply to your use of the website generally.

2.2 If you join our Wash Club, your membership is also governed by our Wash Club Terms and Conditions.

2.3 If you purchase goods or services from us, additional terms may apply, including terms displayed at checkout, on your receipt, on signage at our locations, or in promotional material.

2.4 If there is an inconsistency between these Terms of Use and specific terms for a service, promotion, or Wash Club membership, the specific terms apply to the extent of the inconsistency.

3.1 Nothing in these Terms of Use excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted, or modified.

3.2 Our goods and services may come with guarantees under the Australian Consumer Law. These rights cannot be removed by our website terms, service terms, or any statement on this website.

4.1 All content on this website, including text, images, graphics, logos, icons, videos, layouts, service names, and branding, is owned by us or licensed to us.

4.2 You may view and use the website for your own personal, non-commercial use.

4.3 You must not copy, reproduce, adapt, publish, distribute, or commercially exploit any part of this website without our prior written consent, except as permitted by law.

5.1 You must use this website lawfully and responsibly.

5.2 You must not:

a. use the website for any unlawful, fraudulent, misleading, or harmful purpose;
b. interfere with the operation, security, or availability of the website;
c. attempt to gain unauthorised access to the website, our systems, customer accounts, or data;
d. upload or transmit viruses, malicious code, spam, or harmful material;
e. scrape, copy, or harvest website content or customer information without permission;
f. use the website to impersonate another person or misrepresent your identity;
g. submit false, incomplete, or misleading information.

6.1 If the website allows you to create an account, make a booking, submit an enquiry, join a membership, or make a payment, you must provide accurate and complete information.

6.2 You are responsible for keeping your login details secure.

6.3 You must notify us promptly if you believe your account has been accessed without authorisation.

6.4 We may suspend or restrict access to an account where we reasonably believe there has been misuse, fraud, a security issue, or a breach of these Terms of Use.

7.1 Payments made through this website may be processed by a third-party payment provider.

7.2 We may not store your full card details. Payment details may be collected, stored, tokenised, or processed by our payment provider in accordance with their own terms and privacy practices.

7.3 You must only use a payment method that you are authorised to use.

7.4 If a payment fails, is reversed, or is suspected to be fraudulent, we may refuse, suspend, or cancel the relevant service or membership.

8.1 Prices shown on the website are in Australian dollars and include GST unless stated otherwise.

8.2 We may change prices, packages, inclusions, and promotions from time to time.

8.3 Promotional offers may be subject to additional conditions, including eligibility rules, expiry dates, location limits, vehicle restrictions, or membership requirements.

8.4 A promotion cannot be exchanged for cash unless we agree or the law requires otherwise.

9.1 Information about vehicle suitability, wash types, service inclusions, and expected results is general in nature.

9.2 Not all vehicles are suitable for all wash services. Vehicle condition, pre-existing damage, aftermarket accessories, modifications, loose parts, paint condition, wraps, decals, and other factors may affect suitability.

9.3 You must follow all signage, staff directions, and safety instructions at our locations.

9.4 We may refuse service where we reasonably believe a vehicle is unsafe, unsuitable, excessively dirty, carrying hazardous materials, or likely to damage equipment, staff, customers, or other vehicles.

10.1 This website may contain links to third-party websites, platforms, maps, booking systems, payment processors, social media platforms, or other services.

10.2 Third-party websites and services are not controlled by us.

10.3 We are not responsible for third-party content, availability, security, privacy practices, or terms.

10.4 You should review the terms and privacy policies of any third-party service you use.

11.1 We try to keep the website available and secure, but we do not guarantee uninterrupted, error-free, or secure access.

11.2 The website may be unavailable from time to time due to maintenance, technical issues, cyber incidents, provider outages, updates, or circumstances outside our reasonable control.

11.3 You are responsible for using appropriate security measures when accessing the website, including using secure devices, secure internet connections, and up-to-date software.

12.1 If you submit reviews, comments, photos, feedback, testimonials, or other content to us, you must ensure that your content is accurate, lawful, respectful, and does not infringe another person’s rights.

12.2 You grant us permission to use, reproduce, publish, edit, and display your submitted content for business, promotional, customer service, and operational purposes, unless you tell us otherwise in writing.

12.3 We may remove or refuse to publish content that we consider offensive, misleading, unlawful, defamatory, irrelevant, spam, or inappropriate.

13.1 Our social media pages may be hosted by third-party platforms.

13.2 Your use of those platforms is also governed by the terms and privacy policies of the relevant platform.

13.3 We may moderate comments or messages on our social media pages where permitted by the platform and applicable law.

14.1 To the maximum extent permitted by law, we are not liable for loss or damage arising from:

a. your misuse of the website;
b. your reliance on incomplete or outdated website information;
c. website interruptions, errors, or security issues;
d. third-party websites, platforms, payment providers, or services;
e. unauthorised access caused by your failure to keep account details secure;
f. circumstances outside our reasonable control.

14.2 Nothing in this section limits any rights you have under the Australian Consumer Law or any other law that cannot be excluded.

15.1 To the maximum extent permitted by law, you agree to indemnify us for loss, damage, cost, or expense we suffer because of your unlawful use of the website, your breach of these Terms of Use, your misuse of an account, or your infringement of another person’s rights.

15.2 This indemnity does not apply to the extent the loss, damage, cost, or expense is caused by our negligence, breach of law, or failure to comply with our obligations.

16.1 We collect, use, and disclose personal information in accordance with our Privacy Policy.

16.2 Our Privacy Policy is available at: topwashorange.com.au/privacy-policy 

17.1 We may update these Terms of Use from time to time.

17.2 The updated version will be posted on this website with the updated “Last updated” date.

17.3 Your continued use of the website after the updated Terms of Use are posted means you accept the updated terms.

If you have any questions about these Terms of Use, contact us using the details below:

Top Wash Orange
Email: info@topwashorange.com.au
Phone: 0477 740 911
Address: 65 Summer Street, Orange, 2800

These Terms of Use are governed by the laws of New South Wales, Australia.